I have been searching on webhosting forums, and saw a post on Webhosting Talk
I will add some comments that are from there:
Just wanted to let any potential customers know about PowWeb’s aweful service. I’ve signed up with them about 1-2 weeks ago, and all I’ve been getting since then is downtimes! Seriously, there haven’t been a single day running normally. Their logs don’t even log the errors, so you can’t even know about them, unless your unhappy customers let you know! Their support? Responses like “we re looking into it” and “it’s probably your ISP’s fault” are just not good enough.
That 99.9% uptime they re advertising is nothing but lies. I’ve had about 99.9% downtime!
If you re about to decide what host to chose, just don’t select PowWeb, and one day you’ll probably thank me!
If you don’t believe me, or you need more info, just reply here and I’m sure I’ll convince you.
Originally posted by ldcdc
Well, were they looking into it? Were the problems solved? What problems were they? How do you know it wasn’t your ISP’s fault?
They are supposed to be looking into it. Still the problems are not fixed. We still get A LOT of downtime, and mysql errors (unable to connect to database etc). This is the deal for the past 8-10 days. Wheather they re really looking into it or not, that I’m not sure. The thing is that 8-10 days downtime IS UNNACCEPTABLE! You can always take a look at their forums and see that for yourself.
And no, its not my ISP’s fault. Simply because way too many customers of theirs are experiencing the same problems. It can’t be that powweb are ok and everybody else is not, now can it?
Originally posted by ldcdc
Well, were they looking into it? Were the problems solved? What problems were they? How do you know it wasn’t your ISP’s fault?
Blame the user’s ISP seems to be a popular palm-off at POWWEB. I have personally had to deal with this several times over the past year. I’m not a customer of POWWEB but someone I provided support for was.
Slow downloads? “Must be your ISP”
Can’t load the page? “Must be your ISP” (this on a 403 generated by their web server).
Discussions with their ’support’ team continued in circles ad-nauseum. While the problem was solved eventually (>24hrs) it took much jumping up and down and me actually telling them how to fix the problem.
In my expierience stay away.
This is really very starnge to hear about PowWeb. PowWEb seemed to be quiet a recongnized company but it seems that the unsatisfied clients such can make a difference in the opinion for this company.
We are very sorry to hear the experience you had Yaba with PowWeb and thank you for sharing that with all of us here.
well, the thing is not that myself and probably 2-3 more customers are disapointed. I want to stress the fact that EVERYONE RELYING ON MySQL have had serious downtimes for the past 8-10 days. That makes us… what? maybe more than half their customers!
oh, and by the way, they changed the “99.9% uptime” moto to “99.9% infrastructure availability”, which i gues is pretty self-explanatory!!
see for yourself (still can’t post links, add h t t p://w w w. in front):
powweb.com/powweb-images/100infredund.gif
Ive been with powweb for over a year and havent had any serious problems with them yet.
Im just about to open a new website with them ill see how it goes.
It is all matter of time. May be you are not using the MySql for your web-site, but not sure about that, which is why you did not have the problem that most of the clients for PowWeb had. You can check the forums of PowWeb for this.
Go to their forums and do a search for ‘Morrow’. Read all of my posts, and if that doesn’t convince you…
Since April 11th, 2005 - Present, my site has been unavailable 566 times (FIVE HUNDRED SIXTY Six). I’ve given up on their useless phone robots who simply say, “We’ll get back to you in 24hrs” then they reply back to you with, “We’re working on it” …. ticket now closed.
Usually when I’m down, they tell me it’s my ISP or bad coding with the software I’m using.
So why haven’t I left yet? Because my data base would take me forever to move, so I just deal with it. I will say though, I have looked at a place called . From what others have told me, they’ve been really happy with the service / support. When my Powweb runs out in May, I will not renew again. I’m so unhappy with them at this point, I think I’d suffer a less painfull experience jumping out of an airplane without a parachute, and I’m not kidding.
Good luck to you guys.
I have been running my website since 1997 and after outgrowing my fourth webhost I signed up with Powweb in Oct. What a mistake. Powweb is poor at best. I’m not one to believe the grass is greener on the other side of the fence but after rolling around in Powweb’s briar patch and contending with one database error after another I’ve had enough.
Two weeks after opening a bb and picture classifieds they started doing “upgrades” and moved other users to the server I was on. Shouldn’t be a problem but they somehow managed to corrupt my database and I ending up starting over. This was after I spent hours checking and reloading all the files to correct a problem that was on their end.
And I’ve never experienced such worthless support. After I finally got somebody to answer their phone and explained what was going on their ’support’ told me they didn’t understand the problem and only admins do database support. “Fine,” I said “transfer me to an admin.” “Sorry, admins are only available by email.” they tell me. So I created a support ticket as instructed - which was NEVER answered.
I got through the initial problems and stuck it out hoping they’d get their “upgrades” taken care of. They do NOT notify you of changes or upgrades either. They will post announcements in their forum but unless you check it everyday you’re likely to get blindsided when your site goes down. Things smoothed out till around the first of the year and then it was here-we-go-again. More database problems, more errors, more headaches, no support and no answers.
They have a user forum which looks like a great idea until you realize it’s there because the only support you’re likely to get is from other users.
And today? See for yourself, I’ve made no changes but today my email is full of:
Link-ID == false, connect failed
mysql error:
mysql error number: 0
Date: Monday 23rd of May 2005 01:43:13 PM
I’ve put off planned upgrades to my website hoping Powweb would stabilize but it’s not going to happen. Powweb has managed to make my enjoyable part-time hobby website a full-time headache. It’s time to move.
We have seen that the problem with PowWeb is MySql so if you are planning to use MySql (Forums, php, cms….) Forget about PowWeb at the moment.
But as we said we experienced them with 2 sites, Garticles.net and Spamforums.net and are working great (and yes we are using MySql). Sorry for those that are not functioning well but we don’t have any problem at the moment.